Remote Service Desk Representative in Bannockburn

Job ID: Available for Members

Location: Illinois

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 06, 2019

This job expires in 16 days

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A healthcare products and services provider is searching for a person to fill their position for a Remote Service Desk Representative in Bannockburn.

Candidates will be responsible for the following:

  • Providing customer service through actively listening, showing empathy and attention to detail
  • Analyzing and identifying technical hardware, software, procedural and/or communication problems
  • Developing, maintaining, and applying technical IT knowledge of systems and tools necessary to troubleshoot problems

Must meet the following requirements for consideration:

  • High School Diploma/GED and at least 2 years of experience in a customer service position
  • Basic level of technical aptitude (understanding basic logical strategies behind finding solutions for technical programs)
  • Basic level skill in Microsoft Word
  • Basic level PC skills
  • Experience communicating both verbally and in writing to various audiences
  • Available to work weekends, holidays, and nights