Remote Service Desk Technician

Job Summary

A company is looking for a Part-Time Remote Service Desk Technician.

Key Responsibilities

• Manage issues through multiple inbound support channels, including phone, email, and chat
• Respond to customer requests in a timely and professional manner
• Troubleshoot and resolve hardware and software issues, including Microsoft operating systems and peripherals

Required Qualifications

• Ability to pass an extensive background check, drug screening, and credit check
• Experience providing support in a high-volume, fast-paced environment
• Working knowledge of Microsoft operating systems and troubleshooting techniques
• Experience with ticket tracking and resolution systems