Remote Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Remote).

Key Responsibilities

• Provide technical support for a wide range of computer-related issues
• Document customer problems and follow up to ensure resolution
• Utilize ServiceNow for creating requests and incidents while updating the knowledge base

Required Qualifications

• 1+ years of experience in a Call Center environment
• Experience with a ticketing system
• Extensive knowledge of MS Office (2007 to present)
• Familiarity with technical infrastructure, including LANs, WANs, and servers
• Experience working remotely or independently