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Remote Service Desk Technician I

Job is Expired
Location: California, Colorado, District of Columbia, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 01, 2022
Job Category: Customer Service
Employer Type: Employer
Education Level: Some College

Job Summary

An IT and cloud services company needs applicants for an opening for a Remote Service Desk Technician I.

Core Responsibilities Include:

  • Accepting incoming client troubleshooting calls and emails
  • Following up on open tickets, keeping the client informed of any updates to their ticket
  • Updating client documentation as needed

Applicants must meet the following qualifications:

  • Familiarity with administration of Office 365 and Exchange Online
  • Ability to review, refine and create SOPs
  • Working knowledge of Windows file shares (SMB/CIFS)
  • Proficiency in navigation and administration of Active Directory

COMPLETE JOB DESCRIPTION

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