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Remote Service Desk Technician I in McLean

Job is Expired
Location: Virginia
Compensation: To Be Discussed
Staff Reviewed: Wed, Jan 12, 2022
Job Category: Customer Service
Employer Type: Employer
Education Level: Some College

Job Summary

An IT and cloud services company is seeking a Remote Service Desk Technician I in McLean.

Must be able to:

  • Accept incoming client troubleshooting calls and emails
  • Follow up on open tickets, keeping the client informed of any updates to their ticket
  • Update client documentation as needed

Position Requirements Include:

  • Familiarity with administration of Office 365 and Exchange Online
  • Proficiency in navigation and administration of Active Directory
  • Working knowledge of Windows file shares (SMB/CIFS)

COMPLETE JOB DESCRIPTION

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