Job Summary

A full-lifecycle IT solutions provider is searching for a person to fill their position for a Remote Service Desk Technician in Chantilly.

Candidates will be responsible for the following:

• Provide telephone support to end-user community on complex hardware, software and network related problems
• Provide first tier resolution over the telephone by diagnosing, troubleshooting and attempting problem reproduction
• Escalate issue to internal Tier II or III resources as needed

Required Skills:

• Associate Degree or additional equivalent work experience in lieu of degree
• 2 - 4 years of experience providing technical support for mobile devices, computers, and IT systems
• OR 2+ years of clinical support within the Department of Veteran affairs
• Experience in the installation, configuration, use and troubleshooting of computers and related equipment in a professional environment
• Clear, concise oral and written communications
• Interpersonal communication and de-escalation skills