Remote Service Dispatch Call Intake Specialist

Job ID: Available for Members

Location: Tennessee

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 11, 2020

This job expires in 21 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

A provider of commercial electronic security services has a current position open for a Remote Service Dispatch Call Intake Specialist.

Candidates will be responsible for the following:

  • Process inbound phone calls from customers, field technicians/subcontractors, and branch personnel
  • Capture relevant information from field technicians including times, dates, issues, causes and resolutions
  • Ensure that important commitments are fulfilled, and deadlines met

Skills and Requirements Include:

  • Excellent written and verbal communication skills, including strong telephone skills
  • Excellent Customer Service skills - diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion
  • Excellent attendance track record
  • Build relationships with internal/external customers and vendor partners
  • Contribute to a positive team environment