Job Summary
A provider of commercial electronic security services has a current position open for a Remote Service Dispatch Call Intake Specialist.
Candidates will be responsible for the following:
- Process inbound phone calls from customers, field technicians/subcontractors, and branch personnel
- Capture relevant information from field technicians including times, dates, issues, causes and resolutions
- Ensure that important commitments are fulfilled, and deadlines met
Skills and Requirements Include:
- Excellent written and verbal communication skills, including strong telephone skills
- Excellent Customer Service skills - diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion
- Excellent attendance track record
- Build relationships with internal/external customers and vendor partners
- Contribute to a positive team environment
