Job Summary

An information technology company is filling a position for a Remote Service Management Analyst 2.

Must be able to:

• Provide point of contact for process related questions or issues
• Ensure contractual service support requirements are understood and managed
• Present operational and service level reports and explain service level support available

Qualifications Include:

• Bachelor’s Degree
• 2 years of relevant experience or equivalent combination of education and work experience
• Basic understanding of ITIL V3 processes and principals
• Good verbal and written communication skills