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Remote Service Management Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Sep 08, 2022
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

An online university is seeking a Remote Service Management Analyst.

Core Responsibilities Include:

  • Setting an objective, measurable bar for quality and help teams achieve it
  • Supporting and improving ITIL service management processes as assigned
  • Identifying and implementing changes that will improve ITIL maturity across the entire IT organization

Must meet the following requirements for consideration:

  • Familiarity with agile product development, DevOps, and ITIL
  • ITIL Foundations certification (v3 or higher)
  • 1+ years in an ITIL-based service delivery process
  • 1+ years of experience designing or leading IT processes and programs
  • Bachelor’s degree in business, technology, or a related field
  • Experience with IT service management processes; Change or Problem management

COMPLETE JOB DESCRIPTION

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