Job Summary
A freelancing platform is filling a position for a Remote Service Management Principal Engineer.
Individual must be able to fulfill the following responsibilities:
- Drive Operations Analytics and Intelligence to deliver data-driven Service Management processes
- Lead monthly “forest from the trees” trend reviews
- Enable continual service improvement through the effective use of metrics
Applicants must meet the following qualifications:
- Above all else, want to know why and what the data says about something
- Incredibly detailed oriented, care about quality and know there are multiple ways of solutioning a problem
- Previous operations analytics, data analytics or business intelligence experience
- Have a high degree of autonomy and drive
- Can navigate collaboratively through ambiguity to deliver outcomes