Remote Service Management Principal Engineer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Mar 30, 2021

This job expires in: 12 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A freelancing platform is filling a position for a Remote Service Management Principal Engineer.

Individual must be able to fulfill the following responsibilities:

  • Drive Operations Analytics and Intelligence to deliver data-driven Service Management processes
  • Lead monthly “forest from the trees” trend reviews
  • Enable continual service improvement through the effective use of metrics

Applicants must meet the following qualifications:

  • Above all else, want to know why and what the data says about something
  • Incredibly detailed oriented, care about quality and know there are multiple ways of solutioning a problem
  • Previous operations analytics, data analytics or business intelligence experience
  • Have a high degree of autonomy and drive
  • Can navigate collaboratively through ambiguity to deliver outcomes

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