Remote Service Quality Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jul 09, 2021

This job expires in: 13 days

Job Category: Quality Assurance

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A construction materials manufacturer has a current position open for a Remote Service Quality Manager .

Individual must be able to fulfill the following responsibilities:

  • Directly supporting customer’s Quarterly Business Reviews, Service Levels and customer concerns
  • Confirming service case accuracy, assignment, and that the case is scheduled accurately to ensure completion within the agreed upon SLA
  • Assisting in analysis and renewal contract creation for Service Maintenance Agreement

Skills and Requirements Include:

  • BA/BS degree in Business, Operations Management, Operational Excellence, or a related field
  • Strong judgment and proven track record to balance growth, customer retention and service targets against operational capability
  • Strong personal computer skills: Excel, Word, Outlook, PowerPoint, MS Power BI, Smartsheet, SharePoint, MS Project
  • Proven analytical problem solving skills
  • Excellent ability to build and maintain strong, productive relationships with Project Managers, Project Team Members, Project Stakeholders, and Customers

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