Job Summary
A construction materials manufacturer has a current position open for a Remote Service Quality Manager .
Individual must be able to fulfill the following responsibilities:
- Directly supporting customer’s Quarterly Business Reviews, Service Levels and customer concerns
- Confirming service case accuracy, assignment, and that the case is scheduled accurately to ensure completion within the agreed upon SLA
- Assisting in analysis and renewal contract creation for Service Maintenance Agreement
Skills and Requirements Include:
- BA/BS degree in Business, Operations Management, Operational Excellence, or a related field
- Strong judgment and proven track record to balance growth, customer retention and service targets against operational capability
- Strong personal computer skills: Excel, Word, Outlook, PowerPoint, MS Power BI, Smartsheet, SharePoint, MS Project
- Proven analytical problem solving skills
- Excellent ability to build and maintain strong, productive relationships with Project Managers, Project Team Members, Project Stakeholders, and Customers
