Job Summary
A leading provider of network security appliances is seeking a Remote Service Relationship Manager.
Core Responsibilities of this position include:
- Acting as the customer’ Single Point of Contact for Services and Support issues
- Managing all escalations from receipt to a successful conclusion
- Managing the customer on-boarding process
Applicants must meet the following qualifications:
- Bachelor Degree or equivalent
- Operational excellence qualification (ITIL) or experience
- Experience level depends on the specific position in the team
