Remote Service Response Coordinator

Job Summary

Supporting Facilities Operations remotely, the full-time Service Response Coordinator will manage service technician dispatch through a CMMS platform, respond to inquiries, generate work orders, and ensure timely completion of maintenance and repair services.

Key responsibilities

• Handle incoming inquiries regarding service maintenance and repair requests through various communication channels
• Dispatch service technicians/vendors promptly and provide necessary information for effective service delivery
• Monitor and document work order progress, following up with technicians and clients to ensure satisfaction

Required qualifications

• Previous experience in a service dispatch or customer service role, preferably in a call center environment
• Experience in maintenance services is highly preferred; manufacturing experience is a plus
• Strong multitasking abilities with a focus on prioritizing tasks based on urgency and importance
• High attention to detail with efficient and accurate data entry skills
• Dependability and availability for a rotational after-hours on-call schedule, including nights and weekends