Job Summary

A business solutions provider is filling a position for a Remote Service Support and Quality Lead in Boise.

Core Responsibilities Include:

• Ensuring maintenance of quality assurance standards
• Providing performance coaching for Virtual Assistants
• Monitoring call volume and ensuring committed metrics are being met

Skills and Requirements Include:

• Minimum of one year prior experience working in a call center, administrative role, or equivalent
• Be able to troubleshoot basic technical issues
• Proficiency in MS Office and Google Suite
• Laptop or computer with a hard-wired internet connection