Remote Service Support and Quality Lead in Boise

Job ID: Available for Members

Location: Idaho

Compensation: Salary

Staff Reviewed: Mon, Mar 25, 2019

This job expires in 6 days

Job Category: Customer Service, Quality Assurance

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time, Part Time

Employer Type: Employer

Additional Information: 100% Virtual Company

Job Summary

A business solutions provider is filling a position for a Remote Service Support and Quality Lead in Boise.

Core Responsibilities Include:

  • Ensuring maintenance of quality assurance standards
  • Providing performance coaching for Virtual Assistants
  • Monitoring call volume and ensuring committed metrics are being met

Skills and Requirements Include:

  • Minimum of one year prior experience working in a call center, administrative role, or equivalent
  • Be able to troubleshoot basic technical issues
  • Proficiency in MS Office and Google Suite
  • Laptop or computer with a hard-wired internet connection