Remote Service Support Representative

Job Summary

A company is looking for a Service Support Representative (100% Remote).

Key Responsibilities

• Answer incoming customer service calls during after-hours, weekends, and peak overflow periods
• Assess the urgency of customer concerns and determine if escalation is required
• Document calls and actions clearly within internal systems

Required Qualifications

• Strong customer service experience (call center or high-volume phone environment preferred)
• Previous remote/work-from-home experience required
• Reliable internet connection and a distraction-free home workspace
• Comfortable working non-traditional hours, including weekends