Remote Service Technician

Job Summary

To support client needs, the full-time Remote Service Technician will test, diagnose, and service client-owned, rental, and loaner equipment through remote telematic platforms while ensuring customer satisfaction and managing work orders.

Key responsibilities

• Test, diagnose, and service equipment remotely using telematic platforms
• Schedule field support technicians for in-person evaluations when necessary
• Educate customers and caregivers on the proper use and care of NSM equipment

Required qualifications

• Proficient in Microsoft 360, Microsoft Teams, and enterprise software
• Experience with remote diagnostics and troubleshooting protocols
• Ability to manage multiple priorities in a fast-paced environment
• Strong data entry skills and attention to detail
• Familiarity with telematic platforms and mobile devices