Remote Service Technician

Job Summary

To support client needs remotely, the part-time Remote Service Technician will test, diagnose, and service client-owned and rental equipment using telematic platforms while maintaining customer satisfaction and ensuring proper documentation.

Key responsibilities

• Test, diagnose, and service equipment through remote telematic platforms
• Schedule field support technicians for on-site evaluations when necessary
• Educate customers and caregivers on the proper use and care of NSM equipment

Required qualifications

• Proficient in computer skills, including Microsoft 360 and enterprise software
• Experience in data entry and documentation management
• Ability to work in a fast-paced environment and manage multiple priorities
• Advanced knowledge of diagnostic and troubleshooting protocols for NSM equipment
• Completion of Remote Service Technician standard training curriculums