Remote Service Technician Supervisor

Job Summary

A company is looking for a Technician Supervisor Remote Service.

Key Responsibilities

• Supervise and educate Remote Service Technicians on testing, diagnostics, and repair of products via remote platforms
• Schedule field support Technicians and assist in completing work orders and documentation
• Monitor Technician performance and productivity, ensuring high levels of quality control and customer satisfaction

Required Qualifications, Training, and Education

• High School diploma/GED
• 2-4 years of Call Center Experience
• Advanced understanding of enterprise software and diagnostic protocols for equipment
• Minimum of five years of experience in CRT or related fields, with supervisory experience
• Valid State Driver's License with a safe driving record