Job Summary

A customer success platform developer is in need of a Remote Services Operations Analyst.

Core Responsibilities Include:

• Identifying trends and patterns in customer low CSATs and escalations
• Driving continuous improvement in areas identified in partnership with various stakeholders
• Proactively monitoring idle cases by severity to avoid escalations and potential low CSATs

Qualifications Include:

• 5+ Years in call center environment or Customer Support Experience.
• Demonstrated analysis, problem solving, and troubleshooting skills expertise
• Detailed, organized and results oriented
• Ability to effectively prioritize and escalate customer issues as required
• Ability to multi-task and perform effectively under pressure
• Understanding of database concepts and data management (RDBMS) and SQL