Remote Services Project Coordinator

Job Summary

Working remotely in a full-time capacity, the Services Project Coordinator will facilitate end-to-end oversight and support for installation jobs by tracking progress, documenting interactions, and communicating with customers, service providers, and vendors.

Key responsibilities

• Manage inbound and outbound communications to provide installation job support and updates
• Ensure projects are scheduled within service level agreements and coordinate product delivery
• Document all interactions and manage post-project issues, ensuring compliance with necessary regulations

Required qualifications

• High school diploma or GED, or equivalent experience
• 1-3 years of experience in a customer-facing role
• Experience in project coordination or the remodeling/construction industry is preferred
• Experience working in a project management function is a plus
• Familiarity with contact center environments is advantageous