Remote Shift Coordinator

Job Summary

A company is looking for a Shift Coordinator responsible for overseeing the operational aspects of the Access Center.

Key Responsibilities

• Ensure timely call answering and support for clinicians and customers
• Assist in developing systems and procedures to enhance Access Center efficacy
• Document requests and monitor cases to maintain service level agreements

Required Qualifications

• 3+ years of healthcare call center experience
• High School Diploma or equivalent required; college degree preferred
• Basic understanding of hospital and behavioral health systems
• Capacity to work a minimum of 40 hours per week, including at least one weekend shift
• Tech-savvy with knowledge of telephone equipment and relevant computer programs