Remote Small and Medium Markets Customer Success Advocate

Location: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 06, 2020

This job expires in 12 days

Job Category: Account Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Management

Education Level: Bachelors

Job Summary

A telecommunications company is filling a position for a Remote Small and Medium Markets Customer Success Advocate.

Must be able to:

  • Implement revenue management practices
  • Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks
  • Implement customer success plans using standardized journey templates

Skills and Requirements Include:

  • Ability to problem solve on behalf of customers while adhering to internal policies and process
  • Technical aptitude to learn the basics of data networking technologies, products, and features
  • 2+ years customer success or account management experience
  • Bachelor's Degree or equivalent work experience
  • Strong communication and interpersonal skills with ability to build relationships within customer accounts
  • Experience working with and supporting enterprise customers and responding to needs with empathy and integrity