Job Summary

A telecommunications company is filling a position for a Remote Small and Medium Markets Customer Success Advocate.

Must be able to:

• Implement revenue management practices
• Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks
• Implement customer success plans using standardized journey templates

Skills and Requirements Include:

• Ability to problem solve on behalf of customers while adhering to internal policies and process
• Technical aptitude to learn the basics of data networking technologies, products, and features
• 2+ years customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Strong communication and interpersonal skills with ability to build relationships within customer accounts
• Experience working with and supporting enterprise customers and responding to needs with empathy and integrity