Job Summary
A shared continuous integration and continuous delivery platform has an open position for a Remote SMB Customer Success Manager.
Must be able to:
- Own the gross and net retention of your assigned book of business
- Understand the technical and business challenges of our customers
- Facilitate customer engineering support meetings and product usage optimization
Applicants must meet the following qualifications:
- 2 years B2B customer success, or account management experience in a customer facing role
- Track record of achieving and exceeding renewal, retention, and growth targets
- Excellent written and verbal communication skills
- Ability to manage and maintain a high volume of customers
- Empathetic and passionate for problem solving
- Strong time management with the ability to balance multiple deliverables
