Remote SMB Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sat, May 15, 2021

This job expires in: 30 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An education technology company is filling a position for a Remote SMB Customer Success Manager.

Core Responsibilities Include:

  • Meeting and exceeding product adoption targets for your book of business
  • Managing a rolling pipeline of monthly renewal/expansion targets and report out on key metrics
  • Inspiring, attracting, and managing a team of high performing CSMs

Qualifications for this position include:

  • Proven track record of consistently achieving business targets and quotas
  • Demonstrated experience working as a people leader in a SaaS environment for at least 2+ years
  • Experience building and leading high performing geographically distributed teams
  • Ability to coach and support a team in navigating customer escalations
  • Deep understanding of value drivers in recurring revenue business models
  • Background of post-sale experience with a consistent track record of driving success among customer base

COMPLETE JOB DESCRIPTION

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