Job Summary

A software development company has a current position open for a Remote SMB Customer Success Manager in Boston.

Core Responsibilities of this position include:

• Be responsible for the success and long-term growth of our most valued customers
• Act as the key point of contact for our customers, helping to maximize the value they receive from our solutions and cultivating a successful long-term partnership
• Own the gross and net retention of your assigned book of business

Required Skills:

• A minimum of 2 years B2B customer success, or account management experience in a customer facing role
• Ability to manage and maintain a high volume of customers
• Track record of achieving and exceeding renewal, retention, and growth targets
• Excellent written and verbal communication skills
• Empathy and a passion for problem solving
• Strong time management with the ability to balance multiple deliverables while working in a high volume environment