Job Summary
A privately-held information technology company specializing in systems integration needs applicants for an opening for a Remote SMS Text Customer Journey Customer Experience Manager in King of Prussia.
Individual must be able to fulfill the following responsibilities:
- Design and drive the launch of end-to-end customer journey experience for SMS / Text (Primary Skill Required)
- Facilitate workshops on end-to-end customer journey processes
- Establish KPI's to measure the performance and the impact of reinvented customer journey experiences
Applicants must meet the following qualifications:
- 8+ years of Customer Experience or Product Management related experience
- Professional experience working on products such as: Digital Transformation, Customer Experience, E-commerce, Website, or Customer facing applications
- 3+ years of Customer experience and Journey Map experience
- Excellent communication skills
- Experience working in an Agile SW Development environment
