Job Summary
FLSA Status: Full-Time Contract Consultant
Operating Hours: Hours Vary
About The Simple Folk
The Simple Folk is an emerging eco-friendly, sustainable children's clothing line created to inspire and support adventure and play in our little ones. We are devoted to mindfully creating heirloom quality pieces that are kind to the earth, the people making them, and those who wear and enjoy them. We're a fully-remote, dispersed team scattered across the globe.
POSITION SUMMARY
The mission for this role is to help our customers, by providing exceptional customer support through prompt, kind, and informative responses which exceed expectations, and supporting company efforts by providing feedback to our internal team.
Main responsibilities:
You monitor, and interact on social media platforms for The Simple Folk Instagram, and Facebook, with a special focus on Instagram. This includes engaging with followers, manning inboxes and responding to comments.
You do LOTS of writing! This position spends a significant amount of time communicating with customers across various online platforms
Working with customers to answer questions and to broaden their understanding of our products.
Provide authentic, informed, human interaction with our customers
Make every customer feel heard, valued, supported, and empowered
Remain up to speed on all company processes and latest research around the benefits of our products
Work on long and short-term ad hoc projects with exceptional follow through
Work within a high performing, self-managed team that is supportive, collaborative, and delivers rock star performances with each customer interaction
Conduct research and source information to support our customers
Attend weekly meetings with the customer support team
Work closely with cross functional teams including product development, production, and logistics to ensure we solve order issues, communicate correct re-stock and launch dates, product details, etc.
Work within systems such as Help Scout, VoiceNation, and Asana
Think outside the box and search for creative solutions (often on the spot)
Adhere to internal and external guidelines
You're good at:
Clear and concise writing
Understanding social media platforms.
Juggling many balls at the same time without dropping a single one
Being a quick, responsive, and clear communicator
Working independently with very little supervision
Making coffee at your home office this position works remotely.
Extra awesome:
You have experience in social media community management.
You have experience supporting customers in a fashion/retail environment.
You are motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of your time and workflow and truly make a difference.
You love slow fashion and living a sustainable lifestyle.
You feel written communication is an art form.
Other Details:
This is a full-time, remote, freelance position.
To Apply:
Interested in this position? Please click "Apply" and email your resume, salary requirements, and cover letter in PDF format.
In your cover letter, please share the following information:
Why are you interested in this role?
What makes you the most qualified?
What areas energize you versus drain you?
How can we be confident that you will excel in a remote, self-managed role?
Tell me about your goals (long and short-term), ideal hours, and monthly rate.
