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Remote Social Media Community Support and Knowledge Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Sep 09, 2021
Job Category: Social Media
Employer Type: Employer
Education Level: Bachelors

Job Summary

A software development company is seeking a Remote Social Media Community Support and Knowledge Specialist.

Core Responsibilities Include:

  • Responding to users on a variety of channels
  • Creating authentic and engaging content for internal and public knowledge bases
  • Creating, editing, and updating customer support email templates

Qualifications Include:

  • Highly empathetic and are energized by helping others
  • Have a high degree of ownership and confidentiality.
  • Able to convey complex scenarios in a simple and engaging tone
  • Highly skilled and confident writer

COMPLETE JOB DESCRIPTION

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