Job Summary

A digital customer engagement services company is seeking a Remote Social Media Engagement Engagement Moderation Lead.

Individual must be able to fulfill the following responsibilities:

• Addressing customer issues and resolve them in a timely and efficient manner.
• Supporting reps interact with customers on a variety of channels such as phone, email, and social media
• Ensuring that all valid customer concerns are being dealt with immediately.

Qualifications Include:

• A flexible schedule with nighttime and weekend availability
• Experience in Engagement Moderation
• Experience in using Sprout Social
• Strong typing skills