Remote Software as a Service Customer Support Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 10, 2021

This job expires in: 20 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

An expense management company is filling a position for a Remote Software as a Service Customer Support Manager.

Must be able to:

  • Manage incoming product support requests and triage situations (technical, functional, or billing)
  • Oversee and assist with developing documentation about processes, procedures, products, and training material
  • Monitor the trouble-ticket database to ensure a speedy response to all requests

Qualifications for this position include:

  • 3-5 years in a customer support role working for a Hardware, Software, Internet of Things, or SaaS organization
  • Demonstrated ability in driving customer retention and fostering meaningful customer engagements
  • Outstanding ability to grasp, understand, and troubleshoot complex technical products
  • Ability to read, analyze, and interpret business requirement documents, technical procedures, or governmental regulations

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