Job Summary
A software company is seeking a Remote Software as a Service Technical Support Engineer in Raleigh.
Core Responsibilities Include:
- Engaging with customers via email, remote meetings, and phone calls to support the paltform operation
- Partnering cross-functionally with product and solution experts to co-develop reference architecture content
- Maintaining and tracking detailed records for all customer interactions in our internal ticketing system
Applicants must meet the following qualifications:
- BA/BS degree or equivalent practical experience
- 2+ years technical support experience at a high-growth SaaS technology company
- Extensive experience troubleshooting remote Linux system issues
- Experience troubleshooting Network issues (bare metal, virtual, cloud)
