Remote Software Business Operations Director

Job Summary

An AI-based software development company has a current position open for a Remote Software Business Operations Director.

Core Responsibilities of this position include:

• Spearheading complex and highly cross-functional strategic projects
• Developing a deep understanding of operational functions & processes and advise Ops. Senior Leaders on strategic direction
• Owning end-to-end workforce management for Operations

Qualifications Include:

• 7-10 years in a strategic, analytic roles
• Experience spearheading large complex projects and a strong track record of impact
• Exceptional analytic skills and experience managing a team of business/data analysts
• Prior experience building and leading a Business Operations team, or similar function
• Exceptional project management, organization, and verbal and written communication skills
• Deep knowledge of workforce management and headcount planning for a multi-channel customer service organization