Job Summary

A software company needs applicants for an opening for a Remote Software Call Center Customer Service Associate.

Core Responsibilities Include:

• Logging and tracking both calls and requests while servicing clients.
• Creating a best-in-class customer experience by consistently delivering clear, efficient, and valuable support to callers
• Addressing opportunities to maintain and improve business relationships with clients

Applicants must meet the following qualifications:

• Have experience with call center software and scheduling tools
• Have strong customer service skills and a positive attitude
• Are comfortable in a dynamic, fast-paced, and multi-line call center environment
• Have very good verbal communication skills
• Have the ability to type quickly and accurately while taking calls
• Have a high school diploma or equivalent