Job Summary
A software company has a current position open for a Remote Software Client Support Specialist.
Must be able to:
- Provide email and phone support in a fast-paced environment
- Handle all assigned tickets within specified SLA response times
- Troubleshoot technical issues and partner with other cross departmental teams to resolve them
Applicants must meet the following qualifications:
- Minimum 3 years' experience in a technical support or customer facing position
- Proven experience in a metrics driven role
- Excellent communication skills including both written and verbal
- Experience troubleshooting technical customer issues
- Basic understanding of core web components
- Exceptional attention to detail
- Proven time-management capabilities
