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Remote Software Customer Onboarding Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Jun 01, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software company has a current position open for a Remote Software Customer Onboarding Specialist.

Core Responsibilities Include:

  • Acting as a contact for new customers, answering questions ranging from support to setup
  • Advocating for customers by capturing and sharing feature requests and other feedback
  • Improving trial conversions through proactive contact at the first sign of trouble

Must meet the following requirements for consideration:

  • 2+ years in Customer Support, Account Management, Customer Success or similar
  • Experience working with CRM, Customer Success or Help desk tools
  • Track record hitting your objectives and taking on new challenges
  • Bachelors Degree

COMPLETE JOB DESCRIPTION

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