Job Summary
A software company is seeking a Remote Software Customer Service Advocate in Birmingham.
Individual must be able to fulfill the following responsibilities:
- Help customers better utilize our software by providing best practice consulting and product training
- Answer product questions and explain technical concepts to a non-technical audience via email, phone, and live chat
- Investigate and diagnose system issues via research and testing
Applicants must meet the following qualifications:
- High school diploma or equivalent
- Strong interpersonal and communication skills
- Create, build, and maintain relationships and rapport with clients
- Ability to work comfortably in a fast-paced, high-volume call center environment
- Identify complex problems and information to develop and evaluate options and implement solutions
- Ability to handle stressful situations or dissatisfied customers