Job Summary
An SaaS company has an open position for a Remote Software Customer Success Associate.
Individual must be able to fulfill the following responsibilities:
- Constantly look for ways to delight our customers on a wide scale
- Be on the lookout for new features ideas customers will come to love
- Write technical knowledge base articles to proactively answer questions
Position Requirements Include:
- Able to absorb data and feedback easily to improve and adapt quickly
- Have a knack for explaining technical situations via email, chat or social media
- Can fiercely pursue your goals and strive for excellence in your career
- Experienced, you've worked in tech support or customer service for at least a year
- Comfortable working with multiple online tools, apps, and evolving processes
- Love technology and look for opportunities to teach others about it
