Job Summary

A software development company is searching for a person to fill their position for a Remote Software Customer Success Director.

Candidates will be responsible for the following:

• Defining and creating the customer experience by determining the ideal customer journey by archetype
• Ensuring that timely and accurate data are maintained as appropriate
• Leading and growing our global Customer Success Management (CSM) team

Qualifications Include:

• 5+ years of experience leading Customer Success teams
• Multiple years of clinical trial software experience
• Experience creating new strategies and processes to drive customer engagement and happiness
• A strong understanding of customer metrics and industry best practices
• Solid leadership skills
• Excellent analytical and problem-solving skills