Job Summary
An open source software development company is in need of a Remote Software Customer Success Manager.
Core Responsibilities of this position include:
- Manage the complete customer lifecycle
- Develop a “consultant” perspective to client communications, questions, and meetings
- Lead and present at regular remote client meetings
Qualifications for this position include:
- Account management experience
- Strong understanding of customer success techniques and strategies
- Excellent English written and verbal communication skills
- Experience navigating complex work processes, tight timelines, and changing teams
- Knowledge of Salesforce or related CRM tools
