Job Summary

A provider of components and maintenance for scientific equipment has a current position open for a Remote Software Customer Success Manager.

Core Responsibilities of this position include:

• Delivering customer satisfaction to drive software success
• Monitoring customer health and then weighting specific events and their impact to the customer health
• Working with customers to build Customer Success Plans

Required Skills:

• 5 + years in a related function with direct customer advocacy and engagement experience
• Experience in a post-sales or professional services function
• A rich history of growing customer happiness, adoption, and retention
• Confirmed ability to drive continuous product value
• Experience developing product use-cases with customers
• Prior experience conducting workshops to customers