Job Summary

A software technology company is seeking a Remote Software Customer Success Manager.

Must be able to:

• Manage a book of business worth ~$2M in ARR (~70 accounts)
• Build and maintain senior-level relationships with customer accounts
• Analyze user engagement data, identify actionable insights, and report regularly on KPIs

Qualifications for this position include:

• 3+ years of relevant experience managing multiple accounts with a proven track record of success
• Self-starter that thrives in an entrepreneurial, fast-paced environment
• Excellent problem-solver, quick thinking, and adaptable
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
• Team player with strong communication and organizational skills, and an ability to “roll with the punches”