Job Summary
A software developing company is filling a position for a Remote Software Customer Success Manager I in Boston.
Core Responsibilities Include:
- Proactively monitoring the health score of clients and engaging at key lifecycle points
- Utilizing technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle
Position Requirements Include:
- 3+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility
- Able to take ownership and engage appropriate resources when escalations arise
- Good understanding of compensation data and market-pricing systems