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Remote Software Customer Success Operations Manager

Job is Expired
Location: Alabama, Alaska, Arizona, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia
Compensation: To Be Discussed
Staff Reviewed: Thu, Jan 06, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company needs applicants for an opening for a Remote Software Customer Success Operations Manager.

Must be able to:

  • Create playbooks to outline policies for Customer Success
  • Report on team performance through ClientSuccess and HubSpot
  • Provide forecasting and headcount planning for Customer Success

Skills and Requirements Include:

  • 5+ years professional experience
  • 2 years of related experience directly in customer-facing or operations role at a B2B SaaS company
  • Superior data monitoring and analysis skills
  • Presentation skills, ability to present key findings to the C-level
  • Comfort with tools including Slack, HubSpot, ClientSuccess, Excel, Intercom, SQL
  • An interest in technology and the public relations industry

COMPLETE JOB DESCRIPTION

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