Job Summary
An information technology company is filling a position for a Remote Software Customer Success Representative.
Candidates will be responsible for the following:
- Serving as a trusted advisor and advocate for internal and external customers
- Documenting resolutions and maintain accurate records
- Educating existing accounts on new features and product tools
Applicants must meet the following qualifications:
- Ability to work as part of a team to achieve individual and team results.
- Provide service on account maintenance issues and best practices
- Service the customer through tactical support
- Be a dedicated resource for customer experience optimization
