Remote Software Customer Success Representative

Job Summary

A software company has a current position open for a Remote Software Customer Success Representative.

Must be able to:

• Serve as the frontline for customer support inquiries across multiple channels simultaneously
• Work through creative solutions to effectively answer customer questions
• Manage queue of open issues to deliver timely and effective solutions

Required Skills:

• Customer support skills and comfort handling challenging situations over the phone
• Strong written and verbal communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics
• Ability to come up with creative solutions to any problem you face
• Stable internet connection for remote employees is expected and strongly encourage