Remote Software Customer Success Vice President
Job Summary
A software development firm has an open position for a Remote Software Customer Success Vice President.
Core Responsibilities of this position include:
- Driving Customer Success Activities & Outcomes
- Overseeing onboarding, implementation, and support teams
- Increasing renewal rates and reduce churn
Skills and Requirements Include:
- Strong empathy for customers AND passion for revenue and growth
- 5+ years of experience leading and scaling a growing Customer Success team within a B2B SaaS environment
- Ability to manage influence through persuasion, negotiation, and consensus building
- Deep understanding of value drivers in recurring revenue business models
- Demonstrated desire for continuous learning and improvement
COMPLETE JOB DESCRIPTION
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