Job Summary
A technology company is in need of a Remote Software Customer Support Agent.
Candidates will be responsible for the following:
- Responding to client questions and issues
- Documenting frequently asked questions and preparing knowledge-based content
- Documenting requirements and user stories for production issues and feature requests
Qualifications for this position include:
- Outstanding written and verbal communication skills
- Strong multitasking and organization skills
- Proven proficiency in troubleshooting and setting priorities
- Experience with customer support teams and processes
