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Remote Software Customer Support Associate Director

Job is Expired
Location: Florida, Georgia, Illinois, Texas
Compensation: To Be Discussed
Staff Reviewed: Fri, Mar 05, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Doctorate

Job Summary

A software company is searching for a person to fill their position for a Remote Software Customer Support Associate Director.

Must be able to:

  • Implement process and product improvements based on data
  • Automate the predictable so we can humanize the exceptional
  • Manage global support team activities

Qualifications for this position include:

  • 5+ years of overall Customer Support experience
  • 5+ years hiring, training, coaching, and nurturing top talent
  • 5+ years’ Services in leading technical, customer-facing organizations
  • Proven expertise with SaaS solutions and Cloud technologies
  • Degree from an accredited college or university, or equivalent experience
  • Ability to manage influence through persuasion and negotiation

COMPLETE JOB DESCRIPTION

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