Job Summary

A software development company has a current position open for a Remote Software Customer Support Representative.

Core Responsibilities of this position include:

• Work in a contact center environment
• Respond to client needs via phone, chat, and email
• Acquire a thorough understanding of the company platform and tools

Qualifications for this position include:

• High School Diploma or GED
• 6+ months of related experience
• Ability to communicate optimistically, clearly, and successfully with clients
• Ability to handle customer inquiries with poise and professionalism
• Ability to troubleshoot issues, research, and find answers to customer questions with minimum resources
• Strong multitasking skills with the ability to self manage workload