Job Summary
A software development company has a current position open for a Remote Software Customer Support Representative.
Core Responsibilities of this position include:
- Work in a contact center environment
- Respond to client needs via phone, chat, and email
- Acquire a thorough understanding of the company platform and tools
Qualifications for this position include:
- High School Diploma or GED
- 6+ months of related experience
- Ability to communicate optimistically, clearly, and successfully with clients
- Ability to handle customer inquiries with poise and professionalism
- Ability to troubleshoot issues, research, and find answers to customer questions with minimum resources
- Strong multitasking skills with the ability to self manage workload
