Job Summary
A technology company needs applicants for an opening for a Remote Software Customer Support Representative.
Individual must be able to fulfill the following responsibilities:
- Resolving incoming customer telephone calls and emails related to the software
- Quickly learning the web-based software application and ongoing enhancements
- Onboarding new clients, configuring customer accounts, and delivering initial training
Skills and Requirements Include:
- 2+ years of customer service or IT and/or software helpdesk support
- Ability to maintain a positive, enthusiastic, and professional demeanor at all times
- Knowledge of the Internet, web-based applications, and MSOffice software tools
- Ability to communicate with clients who have varying levels of technical skills
- Ability to master complex, enterprise level software
- Aptitude to conduct technical training related to software